Change to Use Terms and Privacy Policy – July 2020

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What Has Changed?

As of August 1, 2020, your agreement (the WooCommerce Use Terms) will no longer be with Bubblestorm Management (Pty) Ltd., and the company responsible for your personal information (as mentioned in our Privacy Policy) will change.

If you reside in Australia, Canada, Japan, Mexico, New Zealand, Russia, and any countries located in the European continent, your agreement will be with Aut O’Mattic A8C Ireland Ltd., which will be the primary controller of your personal information. If you reside anywhere else, it’s Automattic Inc. that you will contract with and that will be responsible for your personal information.

How Does This Affect Me as a User?

The agreement, our Privacy Policy, and our services haven’t changed — this is purely corporate housekeeping to make things simpler (for us).

Bubblestorm is the original parent company of WooCommerce – we joined the Automattic family a few years ago, and these changes help formalize that. You may already be familiar with these entities if you have a account or have read through our Privacy Policy.

What Do I Need to Do?

Nothing – it’s business as usual, and your store and account remain unaffected.


How do I know my personal information is secure?

Privacy is critically important to us. For details of how we collect and store personal information, see our Privacy Policy.

I can’t access my account

To access a WooCommerce account, log in with your connected account credentials. 

For further assistance with your account, please contact us

How do I unsubscribe from these emails?

Please note that it’s not possible to unsubscribe from important emails about our relationship or our transactions (like the one you just received) as long as you have a account.

To unsubscribe from marketing emails, please click the Unsubscribe link at the bottom of any marketing message you’ve received. 

I’d like to close my account accounts are now accessed via a login. For more information on how to close a account, visit the Close My Account documentation for more details. You can close your account here. 

  • If you want to keep your account, but delete your account, please contact us.
  • If you haven’t connected or you are unable to access your account, please contact us to help delete your account.


Do you still have questions and need assistance? 

  • Get in touch with a Happiness Engineer via our Help Desk. We provide expert priority support for and Jetpack customers but not other third-party plugins.
  • If you are not a customer at, we recommend finding help on the WooCommerce Support Forum or hiring a recommended expert on our customizations page.
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