When a WooCommerce site uses an extension offered on WooCommerce.com, they may be:
- Collecting additional personal data, such as city and zip code to calculate shipping rates
- Sharing data with external services, such as billing address to process a payment
This documentation describes what data may be collected and shared about your customers when you use extensions sold on WooCommerce.com. This resource provides a general overview, but if you have specific concerns about a particular extension, we encourage you to contact support about that extension.
Information shared with WooCommerce.com
By using an extension, you are generally not sharing information about your customers with WooCommerce.com. You will likely be sharing some information about yourself with WooCommerce.com, for example:
- When you make a purchase on WooCommerce.com and connect your account, we will know what sites you are using the subscription on, but will not get additional usage data, or data about you or your customers.
- If you are using an extension to connect to a service like Instagram, we may have stored an authentication token in order to make that connection, but will not get additional data about your use of that service or extension.
Additionally, if you are using Jetpack or WooCommerce Services (which requires Jetpack), you may be sending back data about your customers. Find out more about these products here.
For more on what information is shared with Marketplace Developers when you purchase their products on WooCommerce.com or log a support request with them, read our overview here.
If you choose to accept payments through a gateway like Stripe or PayPal, some of your — and your customers’ — data will be passed to the respective third party, including information required to process or support the payment, such as the purchase total and your customer’s billing information. Learn more about what information you may be sharing.
To take advantage of the real-time shipping rates, fulfill orders and track shipments, certain information about you and your customer (as it relates to shipping), shopping carts, orders, and the configuration of your site will be passed to the respective mailing service. Learn more about what data you may be sharing with shipping providers.
WordPress and WooCommerce do not store information from emails by default. So, using extensions like Product Enquiry will not store any information on your site. However, by using these extensions, you still may be storing personal data or sharing data with an external service. This may be through another plugin, or email client, and you need to make your visitors aware of that.
Extensions that connect to external services
WooCommerce stores may choose to connect to email services, analytics and reporting tools, accounting software and other services to serve their customers. In doing so, they may be sharing certain data with those services.