Download the Invoice

If you need the invoice in PDF, you can get this from your WooCommerce.com account.

1/ Go to: WooCommerce.com > My account > Orders.

2/ Find the order you want the invoice for.

3/ Select either “View” or click on the order number.

4/ Below the list of products in the order, select “Download PDF Invoice”

The post Download a WooCommerce.com PDF Invoice first appeared on CODIBU.

Free trials are available for these extensions:

• Bookings
• Checkout Field Editor
• Deposits
• Follow-Ups
• Points And Rewards
• Pre-Orders
• Product Add-Ons
• Product CSV Import Suite
• Product Vendors
• Table Rate Shipping

More extensions may be added and the list will be updated, as necessary.

Requirements

• WordPress.com account

No domain name, hosting plan, or existing site/store is necessary.

How to Get Your 30-day Free Trial

This sets up a free test site with WooCommerce and the extension(s) installed and activated.

1/ Go to the product page of the extension you wish to test. You can click a link from the list above.

2/ Select the option Want to Test This Extension? on the right side.

3/ Select Create My Test Site when the pop-up displays.

4/ Select Log In to confirm that this is the correct WordPress.com account to connect with.

If this is the incorrect WordPress.com account, you can select Sign in as a different user or Get help connecting.

5/ View info on your newly created testwoo.com site/store, indicating:

• Number of days you have remaining in your 30-day trial
• Which extension you opted to test
• Where to get help, via our documentation to assist with setup and configuration

6/ Go to Plugins to view which extensions you’re testing. WooCommerce and the extension(s) are pre-installed and activated for you.

From this screen, it’s also possible to select Activate on other extensions to test at the same time, allowing you to understand how they work together.

Be aware that the 30-day trial starts from time of activation.

7/ Set up and configure the extension(s) using our documentation, and enjoy!

Once your 30-day trial is complete, the testwoo.com site will auto-delete.

FAQ

The extension I want to test is not on the list. When will you add it?

This is a new feature. Selection and schedule are unknown at this moment. This page will be updated as changes occur.

In the meantime, you can still ‘Buy and Try’ any extension you like at WooCommerce.com and receive Help Desk assistance, under our 30-day Money Back Guarantee.

I clicked the Support link on the plugin, and it doesn’t work.

See Questions and Support below.

The post Try WooCommerce.com Extensions first appeared on CODIBU.

As of August 1, 2020, your agreement (the WooCommerce Use Terms) will no longer be with Bubblestorm Management (Pty) Ltd., and the company responsible for your personal information (as mentioned in our Privacy Policy) will change.

If you reside in Australia, Canada, Japan, Mexico, New Zealand, Russia, and any countries located in the European continent, your agreement will be with Aut O’Mattic A8C Ireland Ltd., which will be the primary controller of your personal information. If you reside anywhere else, it’s Automattic Inc. that you will contract with and that will be responsible for your personal information.

How Does This Affect Me as a User?

The agreement, our Privacy Policy, and our services haven’t changed — this is purely corporate housekeeping to make things simpler (for us).

Bubblestorm is the original parent company of WooCommerce – we joined the Automattic family a few years ago, and these changes help formalize that. You may already be familiar with these entities if you have a WordPress.com account or have read through our Privacy Policy.

What Do I Need to Do?

Nothing – it’s business as usual, and your store and WooCommerce.com account remain unaffected.

FAQs

How do I know my personal information is secure?

Privacy is critically important to us. For details of how we collect and store personal information, see our Privacy Policy.

I can’t access my account

To access a WooCommerce account, log in with your connected WordPress.com account credentials. 

• If you have a WordPress.com account, but don’t remember the password, you can reset it by visiting the Lost Password form to start the password recovery process. 
• If you need to create a WordPress.com or WooCommerce.com account, check out the Log into WooCommerce.com with WordPress.com documentation to get you started.

For further assistance with your account, please contact us. 

How do I unsubscribe from these emails?

Please note that it’s not possible to unsubscribe from important emails about our relationship or our transactions (like the one you just received) as long as you have a WooCommerce.com account.

To unsubscribe from marketing emails, please click the Unsubscribe link at the bottom of any marketing message you’ve received. 

I’d like to close my account

WooCommerce.com accounts are now accessed via a WordPress.com login. For more information on how to close a WordPress.com account, visit the Close My Account documentation for more details. You can close your WordPress.com account here. 

• If you want to keep your WordPress.com account, but delete your WooCommerce.com account, please contact us.
• If you haven’t connected WordPress.com or you are unable to access your account, please contact us to help delete your account.

Questions

Do you still have questions and need assistance? 

• Get in touch with a Happiness Engineer via our Help Desk. We provide expert priority support for WooCommerce.com and Jetpack customers but not other third-party plugins.
• If you are not a customer at WooCommerce.com, we recommend finding help on the WooCommerce Support Forum or hiring a recommended expert on our customizations page.

The post Change to Use Terms and Privacy Policy – July 2020 first appeared on CODIBU.

Shipping carriers

This includes shipping carriers offered on WooCommerce.com.

What data is collected

Information shared with a shipping provider includes city and zip code, to calculate shipping rates.

How shipping providers use data

Their privacy policies are included below:

• USPS: https://about.usps.com/who-we-are/privacy-policy/welcome.htm
• UPS: https://www.ups.com/us/en/help-center/legal-terms-conditions/privacy-notice.page
• FedEx: http://www.fedex.com/us/security/privacy-policy-us.html
• Royal Mail: https://www.royalmail.com/privacy-policy/
• SAPO: https://www.postoffice.co.za/Legal/privacypolicy.html
• ShipStation: https://www.shipstation.com/privacy-policy/
• ShippingEasy: https://support.shippingeasy.com/hc/en-us/articles/115003637406-Privacy-Policy
• Stamps.com: https://www.stamps.com/privacy-policy/

WooCommerce Shipping

WooCommerce Shipping (provided by WooCommerce Services and Jetpack) connects to other services to provide live shipping rates, discounted labels and more. If you are using WooCommerce Services, review their documentation about data usage.

The post Privacy considerations when using official Shipping extensions first appeared on CODIBU.

Marketplace Developer responsibilities

Marketplace Developers, sometimes called Marketplace Vendors, are individuals or companies who sell products on WooCommerce.com. They:

• Maintain their own product listings
• Improve their products as WordPress, WooCommerce and the broader eCommerce market evolve and update their products in response to customer feedback
• Resolve problems that come up with their products
• Provide support for customers who have purchased their products – if you log a support request for a product made by a Marketplace Developer, you’ll get a reply directly from them

Read our Marketplace Overview to better understand the role of Marketplace Developers.

How to know who makes a product

The owner of a product is listed on the product page.

And also noted when you log a support request for one of their products.

What information is shared with Marketplace Developers

In general, no personal information about customers is shared with Marketplace Developers, though they do see aggregate data about the sales of their products.

When a customer logs a support request with a Marketplace Developer, we will share some information to help the Developer respond to the request, including:

• The customer’s email address, so the Developer can respond to the request
• What product the email is in reference to and when the subscription for that product expires
• Whatever information the customer shared on the ticket, including their website URL and system status report

If a customer asks a Developer about another product they’ve purchased in the course of a support interaction, the Developer may contact us to confirm the customer has purchased the product, and we may also share information about that product subscription with that Developer.

The post Overview of Marketplace Developers first appeared on CODIBU.

What data is collected

Information shared with a payment provider to process payments includes:

• Name
• Email
• Address
• Phone
• City/State/Zip
• Unique payment identifier
• Payment provider identifier

How payment providers use data

To better understand how a provider uses and stores the data shared with them, check their privacy policies directly:

• 2checkout: https://www.2checkout.com/policies/privacy-policy
• Amazon Pay: https://pay.amazon.com/us/help/201491260
• Authorize.Net: https://www.authorize.net/company/privacy/
• eWay: https://www.eway.com.au/legal
• First Data: https://www.firstdata.com/en_us/privacy.html
• GoCardless: https://gocardless.com/en-eu/legal/privacy/
• Klarna: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_us/privacy
• PayFast: https://www.payfast.co.za/privacy-policy/
• PayPal:
• SnapScan: http://www.snapscan.co.za/downloads/SnapScanAppCustomerTermsConditions(v2).pdf
• Square: https://squareup.com/legal/privacy
• Stripe: https://stripe.com/gb/privacy

Stripe

This plugin/extension sets the following cookies:

• wp_woocommerce_session_HASH
• _stripe_mid – Learn more https://stripe.com/gb/privacy
• _stripe_sid – Learn more https://stripe.com/gb/privacy

The post Privacy considerations when using official Payments extensions first appeared on CODIBU.

• Collecting additional personal data, such as city and zip code to calculate shipping rates
• Sharing data with external services, such as billing address to process a payment

This documentation describes what data may be collected and shared about your customers when you use extensions sold on WooCommerce.com. This resource provides a general overview, but if you have specific concerns about a particular extension, we encourage you to contact support about that extension.

Depending on what settings are enabled and which additional plugins are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.

As a general rule, store owners should minimize how much personal data they collect, store and share, and disclose what information they’re collecting, storing and sharing on their privacy policy.

Information shared with WooCommerce.com

By using an extension, you are generally not sharing information about your customers with WooCommerce.com. You will likely be sharing some information about yourself with WooCommerce.com, for example:

• When you make a purchase on WooCommerce.com and connect your account, we will know what sites you are using the subscription on, but will not get additional usage data, or data about you or your customers.
• If you are using an extension to connect to a service like Instagram, we may have stored an authentication token in order to make that connection, but will not get additional data about your use of that service or extension.

For more information about how WooCommerce.com handles personal data, please review our privacy policy.

Additionally, if you are using Jetpack or WooCommerce Services (which requires Jetpack), you may be sending back data about your customers. Find out more about these products here.

For more on what information is shared with Marketplace Developers when you purchase their products on WooCommerce.com or log a support request with them, read our overview here.

Payments

If you choose to accept payments through a gateway like Stripe or PayPal, some of your — and your customers’ — data will be passed to the respective third party, including information required to process or support the payment, such as the purchase total and your customer’s billing information. Learn more about what information you may be sharing.

Shipping

To take advantage of the real-time shipping rates, fulfill orders and track shipments, certain information about you and your customer (as it relates to shipping), shopping carts, orders, and the configuration of your site will be passed to the respective mailing service. Learn more about what data you may be sharing with shipping providers.

Emails

WordPress and WooCommerce do not store information from emails by default. So, using extensions like Product Enquiry will not store any information on your site. However, by using these extensions, you still may be storing personal data or sharing data with an external service. This may be through another plugin, or email client, and you need to make your visitors aware of that.

Extensions that connect to external services

WooCommerce stores may choose to connect to email services, analytics and reporting tools, accounting software and other services to serve their customers. In doing so, they may be sharing certain data with those services.

The post Privacy and the WooCommerce Marketplace first appeared on CODIBU.

Customers who buy a product on WooCommerce.com can leave a rating from one to five stars and a few words about their experience.

Leaving reviews

To review a product:

1. Log in to your WooCommerce.com account
2. Go to the product listing on WooCommerce.com, and scroll to the bottom of the page
3. Enter a star rating and a comment

Guidelines

Reviews must be:

Relevant

• About the product you purchased and/or support you received. Reviews that offer a criticism of Marketplace Terms (such as pricing or subscription terms), rather than the product they’re associated with, will be removed.
• Provide an explanation of the rating. Reviews that simply say ‘Great!’ or ‘Doesn’t work’ don’t help other customers understand a product better and decide if it’ll apply to their particular situation.
• Longer than 5 words
• Not a link or advertisement for third-party products or services
• Not a “Support Request”
• About the current/available version, not a past release

Truthful

• Accurate and honest, e.g., Should you say you reached out to developers for support, we will verify and remove the review if it is not true.

Appropriate

• Language and content without spam, profanity, or affiliate links
• Without personal information, e.g., email address, phone number, mailing address, etc.
• Not direct people off platform to a competing product or competing marketplace unless there is a feature or functionality disparity that is explicitly called out in the review

Should a review be considered irrelevant and/or inappropriate, it will be removed and the reviewer will receive an explanation and opportunity to revise and resubmit his/her review for publication.

We reserve the right to determine whether a review violates our guidelines.

Version Number

Ratings are associated with a specific version of an extension.

To find out what version of an extension you’re using on your site, log in to your WordPress site and go to Plugins > Installed Plugins.

Flagging reviews

Anyone can mark reviews for potential removal if the content is in violation of Guidelines outlined above.

To flag a review, select the Flag icon:

Flagged reviews are sent to us for moderation and will be reviewed within 10 business days.

The post Ratings and Reviews first appeared on CODIBU.

Existing WooCommerce.com users

Already logged into WordPress.com

If you have a WooCommerce.com account and are already logged into WordPress.com:

1. Go to My Account at WooCommerce.com at: woocommerce.com/my-account/.
2. Authorize WooCommerce.com to use your WordPress.com account to log into WooCommerce.com when prompted.
3. Approve.
4. Select I have an existing WooCommerce account on the next screen to connect your existing WooCommerce.com account to your WordPress.com account.
5. Continue.
6. Enter your WooCommerce.com username and password on the next screen to connect your WooCommerce.com account and all related information to your WordPress.com account.
7. Connect Account.

You are now logged into WooCommerce.com and can view your My Account Dashboard, Downloads, Orders and Subscriptions, and open or check status on Tickets.

Already have a WordPress.com account but not logged in

If you have an existing WooCommerce.com account and are not logged into WordPress.com:

1. Go to My Account at WooCommerce.com at: woocommerce.com/my-account/.
2. Enter the email address/username of your WordPress.com account.
3. Enter the Password for your WordPress.com account on the next screen.
4. Log In.
5. Choose to connect your existing WooCommerce.com account to your WordPress.com account by selecting “I have an existing WooCommerce account.”
6. Continue.
7. Enter your WooCommerce.com username and password on the next screen to connect your WooCommerce.com account and all related information to your WordPress.com account.
8. Connect Account.

You are now logged into WooCommerce.com and can view your My Account Dashboard, Downloads, Orders, and Subscriptions, and open a Support Request.

Don’t have a WordPress.com account

If you have an existing WooCommerce.com account and do not have an existing WordPress.com account:

1. Go to My Account at WooCommerce.com at: woocommerce.com/my-account/
2. Click the Create an account text link on the next screen
3. Sign up for a WordPress.com account by entering an E-mail Address, Username and Password.
4. Click Continue to signup.
5. Approve to authorize WooCommerce.com to use your WordPress.com account to log into WooCommerce.com.
6. Choose to connect your existing WooCommerce.com account to your WordPress.com account by selecting “I have an existing WooCommerce account.”
7. Continue.
8. Enter your old WooCommerce.com username and password on the next screen to connect your WooCommerce.com account and all related information to your WordPress.com account.
9. Connect Account.

You are now logged into WooCommerce.com and can view your My Account Dashboard, Downloads, Orders, and Subscriptions, and open a Support Request.

New WooCommerce.com users

Don’t have a WordPress.com account

If you don’t have a WordPress.com account and need to register a new WooCommerce.com account, you are brought to the signup screen.

1. Select Get started on the homepage of WooCommerce.com.
2. Sign up for a WordPress.com account by entering an E-mail Address, Username and Password.
3. Click Continue to signup.
4. Approve to authorize WooCommerce.com to use your WordPress.com account to log into WooCommerce.com.
5. Select I don’t have a WooCommerce account.
6. Continue.

Already have a WordPress.com account

If you have an existing WordPress.com account you would like to use to sign up on WooCommerce.com:

1. Go to My Account at WooCommerce.com at: woocommerce.com/my-account/
2. Enter the email address/username of your WordPress.com account.
3. Enter the Password for your WordPress.com account on the next screen.
4. Log In.
5. Approve to authorize WooCommerce.com to use your WordPress.com account to log into WooCommerce.com.
6. Select I don’t have a WooCommerce account.
7. Continue.

FAQ

What WordPress.com account should I use?

If you have an existing WordPress.com account that you would like to use you can log in with that accounts details.

If you are developing stores for clients and/or manage multiple WooCommerce.com accounts, you do not need to connect your WooCommerce.com account to your personal WordPress.com account – you can create a ‘generic’ WordPress.com account, and connect that to your clients WooCommerce.com account.

Will my clients be able to see other client’s information after this change?

No, nothing has changed with regards to how information is handled or its confidentiality. Your WooCommerce.com account behaves just as it did before, it just uses a different login system.

My client’s sites also use Jetpack, which is connected to the client’s personal wp.com account. Will this additional connection to wp.com interfere with the Jetpack connection?

No, it won’t affect your client’s Jetpack installation and/or the personal WordPress.com account they used to connect Jetpack.

Is there any way to log into WooCommerce.com without a WP.com account?

No. If you would like to read more about some of the additional benefits of using WordPress.com accounts on WooCommerce.com you can read more about that here.

The post Log into WooCommerce.com with WordPress.com first appeared on CODIBU.

To see and manage your subscriptions here, you’ll need to connect your site to WooCommerce.com. When your site is connected, your extensions will be updated automatically.

Your subscriptions are also listed in your dashboard on WooCommerce.com. From here you can download extensions, and also transfer and share your subscriptions to other users.

Connect, download and activate product keys

1. Sign in to WooCommerce.com
2. Go to WP-Admin > WooCommerce > Extensions in your site
3. Select the WooCommerce.com Subscriptions tab
4. Click Connect
   
5. Click the Approve button to connect your site to your WooCommerce.com account

Once your store is connected to your WooCommerce.com account, your subscriptions are shown in the WooCommerce.com Subscriptions tab.

From this screen, you can:

• Download extensions to install them directly from your site.
• Activate/deactivate the subscription on your site.
• Receive updates and support for your connected extensions.
• Enable auto-renew for subscriptions.
• Purchase a new subscription for any extensions that have expired.

Install and activate extensions and themes

Under the Downloads section of your WooCommerce.com dashboard, you can find all the products that you’ve purchased on WooCommerce.com. 

1. Download the zip file of the product you’d like to install and go to the Plugins section of your store. (WP Admin > Plugins).
2. Select Add New, Upload Plugin and upload the zip file to your store.
3. Select Activate Plugin and you are all set!

Automatically install extensions and themes

Purchased product can be installed automatically to your store from order confirmation page. You should see Add to site button on the order confirmation screen. 

If you haven’t connect any site yet, it will ask you to enter your store URL.

If your store supports auto install (WooCommerce 3.7+), it will ask you to connect your store to WooCommerce.com.

Clicking Connect Store button will open your store admin page in a new tab. Once connected, it will start installing the product to your store. For your next purchase, you can select your connected store and it will auto install the product to your store.

Troubleshooting auto-install

REST API

To enable auto-install, your store needs the WordPress REST API enabled.

The REST API doesn’t support Plain permalinks. Select one of the other permalinks options WP-Admin > Settings > Permalinks to enable auto-install.

In some cases, WordPress sites disable their REST API or restrict access to it by allowing only logged in users to access it. This is usually done either by using plugins or custom code.

How to ensure your site’s REST API is working

To test your REST API just open http://yoursite.test/wp-json/ (replace http://yoursite.test/ with your site’s domain). If the link you opened shows your site’s name, description, etc. this means your REST API is working.

If you get a message similar to Only authenticated users can access the REST API., this means your site’s REST API is restricted to logged-in users only. To fix this simply login to your site and try again.

How to enable your site’s REST API

If the above step doesn’t resolve your issue there is a chance your site’s REST API is disabled. Check your site’s plugins and make sure you don’t use any plugins that are specifically made for blocking the REST API.

If you are using a security plugin check your settings to make sure REST API is enabled.

In some cases, site owners add custom code to the site to disable the REST API. This code should be removed or modified to allow REST API access to all /wp-json/wccom-site/ endpoints. If you are not sure where this code can be, try searching your site’s plugins and theme files for the message, returned by /wp-json/.

Refresh connection to WooCommerce.com

Auto-install relies on your store’s connection to your WooCommerce.com account.

If auto-install isn’t working, try to refresh a connection to WooCommerce.com by clicking the Update button in WooCommerce > Extensions > WooCommerce.com Subscriptions.

Enable WordPress cron

Auto-install uses WordPress cron to install plugins. Ensure it is enabled on your site.

You can check if cron is enabled in WooCommerce > Status > System status > WordPress cron.

If cron is disabled, you should check whether there is the following line in wp-config.php file in your main WordPress folder:

define( 'DISABLE_WP_CRON', true );

If it is present, remove or comment this line to enable WordPress cron on your site.

If you don’t want to activate WordPress cron for some reason, you may use a real cron job instead. Check How to Replace the WordPress Cron with a Real Cron Job Tutorial by SiteGround.

Transfer a subscription

Transferring is used to hand over an extension to a new owner. It includes both ownership and billing. Specific use cases would be:

• Consolidating purchases across multiple WooCommerce.com accounts.
• Handing over a site to a client once the site/store development is finished.
• Transferring ownership of an extension purchased on behalf of someone a company or agency.

How to transfer an extension/key

1. Log in to your WooCommerce.com account and go to My Subscriptions.
2. Select the extension you want to transfer and click the Transfer link.
   
3. On the next screen, you can see the subscription you are about to transfer
   
4. Enter the email address of the WooCommerce.com account you want to transfer the extension to.
5. Confirm the email address.
6. Click the Transfer button.
   • On the next screen, a prompt asks you to confirm the transfer of this extension. Please note that this transfers both ownership and billing to the new owner.
7. Click the Confirm button if you are happy to proceed.

What happens next

• A notification is sent to the email address you entered, asking them to accept the transfer.
• A notice appears that the extension transfer is pending acceptance in My-Account of the person who initiated the transfer.

• In My-Account of the person receiving the transfer, a notice indicates that they have an incoming transfer pending, and it can be confirmed or canceled.

Once the transfer is accepted, the extension is moved from the original owner’s account to the new owner’s account.

How to transfer one key of a multi-site subscription

In the past we offered 5- and 25-site subscriptions. It’s not possible to “break off” parts of a 5-site and/or 25-site subscription and transfer those keys to individual clients. Why? Because the key number belongs to the full package.

It is also not possible to link two different WooCommerce.com accounts to the same site as a way to share the ownership of extensions on one site.

You would need to purchase a separate subscription/key for every client or have them purchase it themselves on their own WordPress/WooCommerce account if they want ownership of the extension. Or you can share a single key in a multi-site subscription using the sharing feature by following these steps; in this case, you retain ownership.

Questions

Need assistance? Get in touch with a Woo Happiness Engineer via the Help Desk.

Share a subscription

Sharing is used to give someone else access to the extension that you purchased. The original owner of the extension retains both the ownership and billing of the extension. Sharing would be used to allow a store builder to purchase a subscription for use on their client’s site.

How to share an extension/key

1. Log into your WooCommerce.com account, and go to My Subscriptions.
2. Select the extension you want to share, and click the Share link.

   

   • On the next screen, you can see the subscription you are about to share.
     
3. Enter the email address of the WooCommerce.com account you want to share the extension with.
4. Confirm the email address.
5. Click the Share button.
   • On the next screen, a prompt asks you to confirm the sharing of this extension. Note that this only shares use of the extension; both the ownership and billing remain with the original owner. If you prefer to transfer the extension – you can do so by following the steps above.
6. Click the Confirm button if you are happy to proceed.

What happens next

• In My-Account of the customer who is receiving the shared extension, they are able to see the shared extension listed, and the email address of the person who shared that extension with them once the extension is activated. Both sharing and transferring if disabled on shared extensions for the person with whom the extension is shared.

• In the connected WooCommerce.com Subscriptions tab within WooCommerce Core, the shared extension is now visible. This extension can then be download and installed, and updates are available as long as the original subscription remains active. If you need assistance connecting your WooCommerce site to your WooCommerce.com account, follow these steps.

• In My-Account of the person who shared the extension, they can see the email address and the site URL on which the extension is being used. They can also deactivate the connection if they wish and also remove the share if wanted.

The post Managing WooCommerce.com Subscriptions first appeared on CODIBU.